1) Overview (Key Points)

  • We collect information you provide (e.g., name, username, email, support messages) and information collected automatically (e.g., device information, usage statistics, crash logs). We may collect location information only if you grant permission.
  • Photo and text inputs you choose to upload for analysis are processed on our own servers. We do not share those uploads with any third party, and we delete them immediately after processing is completed.
  • We do not use your photos or text to perform face recognition, biometric identification, marketing, or to train models.
  • We do not sell personal information.

2) Who We Are

Controller/Responsible Party: Fervy Team
Contact Email: dangthanhnam728@outlook.com

3) Information We Collect

3.1 Information you provide

  • Account information: name, username, email
  • Customer support: content you submit when contacting support (including messages and attachments you choose to provide)

3.2 Content you choose to upload for analysis (Photos and Text)

When you use Fervy’s analysis feature, you may upload photos/images and text descriptions you enter (e.g., context about the photo).

  • We do not perform facial recognition or biometric identification.
  • We do not create biometric templates.
  • We do not use uploaded images or text for advertising, marketing profiling, or model training.
  • Uploaded content is used only to generate the requested analysis.

3.3 Information collected automatically

  • Device information: device model, OS version, language, app version, identifiers (as permitted by your device settings), network information
  • Usage information: feature usage, interaction events, timestamps, performance metrics, aggregated statistics
  • Crash logs and diagnostics: crash reports, error logs, and related diagnostic data

3.4 Location information (only with your permission)

  • Approximate location (e.g., based on network)
  • Precise location (e.g., GPS), depending on your permission choices

You can disable location permissions at any time in your device settings.

3.5 Cookies, web beacons, and similar technologies

If the Service includes web-based components (e.g., an in-app web view or our websites), we may use cookies and similar technologies (which may include web beacons) to keep you signed in, remember preferences, and understand usage patterns to improve the Service.

4) How We Use Information

  • Provide and maintain the Service (accounts, authentication, feature delivery)
  • Personalize your experience (preferences and settings)
  • Improve and develop the Service (analytics, debugging, performance)
  • Provide customer support and respond to requests
  • Ensure security, prevent fraud, and protect rights and users
  • Comply with legal obligations and enforce our terms

AI-assisted analysis feature: Fervy may use automated systems to analyze uploaded photos and text descriptions to provide feedback on lighting, exposure, composition, and other photographic dimensions. This processing occurs on our own servers and is initiated only when you choose to upload content for analysis.

6) How We Share Information

We share information only as described below, and only to the minimum extent necessary:

  • With service providers/processors acting on our behalf under contractual confidentiality and security obligations
  • With your consent or at your direction
  • For legal reasons (lawful requests, legal process)
  • To protect rights, safety, and security (fraud prevention, enforcement)

We do not sell personal information.

No third-party sharing of uploaded analysis content: Photos and text you upload for analysis are processed on our own servers and are not shared with any third party.

7) International Data Transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) and other lawful transfer mechanisms.

8) Data Retention

  • Account information: retained for the life of your account
  • Deletion after account closure: deleted or anonymized within 30 days after you delete your account (unless required by law)
  • Usage and diagnostics data: retained for up to 12 months
  • Customer support content: retained for up to 6 months

Uploaded photos and text for analysis: deleted immediately after the analysis is generated and delivered to you (typically within the same session), unless you explicitly choose to store a copy in your own device storage. The analysis results you see in the app may be stored locally on your device by default (subject to your device settings).

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest where appropriate, access controls and least-privilege principles, regular reviews/audits, and backups and recovery procedures. No method of transmission or storage is 100% secure.

10) Your Choices and Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is based on consent (e.g., location permissions).

To exercise rights, email dangthanhnam728@outlook.com. We will respond within 5 business days.

11) Age Requirement (17+)

The Service is intended for users aged 17 and older. We do not knowingly collect personal information from children under 17. If you believe a user under 17 has provided personal information, contact us and we will take appropriate steps to delete it.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. Your continued use of the Service after the effective date means you accept the updated policy to the extent permitted by law.

13) Contact Us

Fervy Team
Email: dangthanhnam728@outlook.com

This page is provided for informational purposes and is intended to help users understand our privacy practices for the Fervy Service.